Please note: Due to COVID-19 & high order volume during this time, our shipping partners will likely be experiencing delays. At this time order processing is taking 5-10 business days, this does NOT include ship time. This is subject to change. We thank you for your understanding and patience.
Free USPS First Class Shipping on U.S. Orders
At this time order processing is taking 5-10 business days, this does not include ship time. Just a reminder that you will receive your order anywhere from 3-7 business days from the date that it is shipped out, not necessarily from the date that it is placed. This is just an estimate and doesn’t include weekends or holidays. You will receive a shipping notification email that will notify you when the order has shipped. When selecting FREE SHIPPING US orders, your order will ship USPS First Class Mail.
USPS Priority Mail Shipping
At this time order processing is taking 5-10 business days, this does not include ship time. USPS Priority Mail Shipping is available for purchase. You will receive your order anywhere from 3 business days from the date that it is shipped out, not necessarily from the date that it is placed. This is just an estimate and doesn’t include weekends or holidays. You will receive a shipping notification email that will notify you when the order has shipped.
Local Pick Up
We are not offering local pick up at this time.
Is my order insured?
Misha Hawaii has partnered with route to offer package insurance at checkout. If you choose to opt out, your package will not be insured.
What happens if my package is lost?
Misha Hawaii is not responsible for packages lost in transit, theft or damage. Please provide a safe and secure shipping address when checking out.
* Wrong address disclaimer: It is the responsibility of the customer to provide a correct shipping address. Misha Hawaii ships your package according to the address that is provided. We are not responsible if your package is lost in transit or if your package is shipped back to us due to an incorrect or undeliverable address. If the address provided to Misha Hawaii is incorrect, we cannot ship a new package until the original package has been located. If your shipping address is incorrect please email us at firstname.lastname@example.org as soon as possible so we can update the address before your package ships out. We will do our very best to make the change, however we cannot guarantee that we will be able to do so.*
What is Route?
Route, the leader in package protection and tracking solution. By selecting Route+ at checkout, your order will be protected from damage, loss, or theft. In the unfortunate case that your order never comes or is damaged upon arrival, you can easily file a claim* with route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
How do I file a claim?
Please visit Route’s Website and provide the email associated with your order and your Route order ID.
*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where status is “not delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Misha Hawaii cannot accept responsibility for stolen or lost packages with proof of delivery. If your package is lost in transit, please contact your local Postal Service. If you purchased Priority/Insured shipping you can file a claim with USPS, so they can begin the attempt to recover or refund you for the lost package.
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be there to receive the package or it is safe to leave unattended. If you wish to redirect your parcel, please contact USPS. Make sure you provide accurate shipping details, as customers are held liable for any fees incurred for orders returned to us for inaccurate delivery information.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase .
Misha Hawaii is not responsible for lost packages once the package is shipped.
Taxes and Duties
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Misha Hawaii.
All prices listed on our site are in US dollars, and charged to your credit card in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. To get an estimate of the current rate, check out the link below:
XE.com – Foreign Exchange Rate Calculator
(Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)