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RETURNS

  • Returns & Exchanges: Misha Hawaii does not accept returns and only offers exchanges or store credit for non-customized items. You are responsible for the cost of return shipping back to Misha Hawaii. Contact us (info@mishahi.com) right away with any concerns, because we want you to be absolutely satisfied with your piece! Non-custom, unworn, undamaged pieces must be exchanged within 14 days of receipt (based on USPS timestamp date received). All custom orders are final sale. Items purchased on sale or items used with a promo code are final sale.  

  • Pearl Strands - 5 Day Return Policy All Pearl Strands must be returned within 5 days of purchase. Strand must in original condition and packaging, must not be worn. Website credit will be issued.

  • IG LIVE Sale orders - all sales final.
    All items purchased through IG live are final sale.
    We do not offer returns or exchanges for these items.

  • ALL Bangles  - all sales final.
    Each bangle is made to order and therefore one of a kind! They can not be exchanged or returned.

  • Custom orders/made to order items - all sales final.
    Custom orders include ALL Pearl Bangles. This also include all custom made Bracelets, Rings, Necklaces, Earrings or any other custom made design. Made to order designs are one of a kind! They can not be exchanged or returned.

  • Purchases made with coupon codes -  all sales final. 
    We will not accept returns, exchanges or order cancellations on items purchased with a coupon code.

  • Sale merchandise - all sales final. 
    This includes items purchased during a sale, with a coupon code or featured on a live sale. We will not accept returns, or order cancellations on sale merchandise.

  • Fukubukuro bags - all sales final.

  • Misha Hawaii does not accept returns and only offers exchanges or store credit for non-customized items. You are responsible for the cost of return shipping back to Misha Hawaii. Contact us (info@mishahi.com) right away with any concerns, because we want you to be absolutely satisfied with your piece! Non-custom, unworn, undamaged pieces must be exchanged within 14 days of receipt (based on USPS timestamp date received). All custom orders are final sale. Items purchased on sale or items used with a promo code are final sale.

  • Please make sure to include a note stating reason for return/exchange. Also include your name/phone number/order # is included in the package. Thank you for understanding, please contact us at info@mishahi.com if you have any concerns.

    Misha Hawaii
    Attn: Returns
    1668 South King Street #300
    Honolulu, HI 96826

  • Credit and Exchanges
    -Credit/Exchanges will be processed within approximately 1-2 weeks
    -Credit cannot be used in combination of other promotions, live show orders, or custom orders.
    -Original shipping charges are non-refundable.
    -Credit for replacement items: credit must be used to purchase the same style item. Credit cannot be combined with other coupon codes.

  • Re-Plating Service Available
    For select items. All of our Vermeil items are available for 14kt Yellow Gold or 14kt Rose Gold re-plating for a $15 fee. You are responsible for the cost of  shipping back to Misha Hawaii. Plating fee includes cost of plating + item shipped back to you for US customers. For more information; please email us at info@mishahi.com