Can I exchange my bangle for another size?
Pearl Bangles - Each bangle is custom made, therefore can not be returned or exchanged.
Casted Bangles (Lauhala Bangle) - We can exchange your bangle for a different size for a $10 restocking fee and you are responsible for any shipping costs back to us. Email email@example.com to arrange your exchange.
Can I exchange my ring for another size?
We can exchange your ring for a different size for a $10 restocking fee and you are responsible for any shipping costs back to us. We advise keeping any of the stacking rings to gift and reorder the right size, as the fees to exchange sometimes equal the cost of the ring.
Can I change the length of my necklace?
Certain styles can be adjusted for a $10 adjustment fee. Please email firstname.lastname@example.org with a photo of your necklace to see if it's possible to adjust.
Can I pick out my Pearl?
For online orders we will select your pearl. All of our Pearls are natural, and therefore will have natural variations in shape, color and surface. This makes each piece of pearl jewelry one of a kind! If you would like to shop our jewelry and see the pearls in person you can make an appointment to shop in our Showroom in downtown Honolulu. To make an appointment email email@example.com!
I lost one of my earrings!
Unfortunately, we cannot remake the just the mate to your earring. If you send us your earring to recycle, you will receive a 25% discount on a replacement pair. Email firstname.lastname@example.org to send back your earring.
What is Gold Filled?
Gold fill is a great alternative to solid gold jewelry. It is a pressure bonded layer of gold that much more durable than plated and does not tarnish. The pressure bonded gold is 5% of the metal. These characteristics make it a beautiful, durable, and economical alternative to solid gold, that will last years if cared for properly.
How do I care for my jewelry?
Store your jewelry in a dry and clean place. Clean with mildly sudsy water, rinse well and pat dry with a non-scratching cloth. You can polish silver pieces with a jewelry polishing cloth. Take extra care around perspiration, saltwater, chlorine, perfume and lotions, as they can tarnish jewelry faster. Remove jewelry before showering.
Do you repair jewelry?
Yes, depending on what’s happened to your piece, we may be able to offer a repair to our jewelry.
A guideline for what we can repair:
Broken chains & clasps
Broken gem & charm wraps
Please note, customers are responsible for shipping costs related to repairs.
Can I get a discount for my wedding party?
Yes, and congratulations! 6 of the same style, receive 10% off.
8, receive 15% off. 10, receive 20% off.