FREE SHIPPING ON U.S. ORDERS OVER $150

FAQs

Are your pearls authentic?
All the pearls we sell on mishahi.com are natural and authentic. Because all of our pearls are natural, they will have natural variations in shape, color and surface. If a pearl has enhanced color/had enhancement treatment, it means that it is a natural pearl which has been enhanced. In that case, we will title that pearl as “enhanced.” 

Can I exchange my bangle for another size?
Pearl Bangles - Each bangle is custom made, therefore can not be returned or exchanged.

Can I exchange my ring for another size?

We can exchange your ring for a different size for a $10 restocking fee and you are responsible for any shipping costs back to us. We advise keeping any of the stacking rings to gift and reorder the right size, as the fees to exchange sometimes equal the cost of the ring. Please email info@mishahi.com to arrange your exchange before you ship it back.

Can I change the length of my necklace?

Certain styles can be adjusted for a fee. Please email info@mishahi.com with a photo of your necklace and request to see if it's possible to adjust.

My Sandalwood jewelry piece got wet and faded! How can you help me?

We are happy to replace your sandalwood beads on your bracelet for a $20 re-stringing fee, and a $50 re-stringing fee for necklaces. This includes replacing the sandalwood and re-stringing your jewelry pieces.

Can I pick out my Pearl?

For online orders we will select your pearl. All of our Pearls are natural, and therefore will have natural variations in shape, color and surface. This makes each piece of pearl jewelry one of a kind! If you would like to shop our jewelry and see the pearls in person you can make an appointment to shop at Ten Tomorrow in Honolulu. To make an appointment click here

I lost one of my earrings!

Unfortunately, we cannot remake the mate to your earring. If you send us your earring to recycle, you will receive a 25% discount on a replacement pair only if that style is in stock. This excludes fine jewelry and does not apply to discontinued styles. Email info@mishahi.com to send back your earring.

My item arrived damaged, help!
If your item arrives damaged please let us know ASAP and we are happy to assist. Email a photo to info@mishahi.com and we will respond with instructions. Item must be sent back to us within 14 days of delivery for repair or exchange.

I lost my jewelry? 

If you lost your jewelry, Misha Hawaii is not liable.  

What is Gold Filled?

Gold fill is a great alternative to solid gold jewelry. It is a pressure bonded layer of gold that much more durable than plated and does not tarnish. The pressure bonded gold is 5% of the metal. These characteristics make it a beautiful, durable, and economical alternative to solid gold, that will last years if cared for properly.

How do I care for my jewelry?

Store your jewelry in a dry and clean place. Clean with mildly sudsy water, rinse well and pat dry with a non-scratching cloth. You can polish silver pieces with a jewelry polishing cloth. Take extra care around perspiration, saltwater, chlorine, perfume and lotions, as they can tarnish jewelry faster. Remove jewelry before showering.

Do you repair jewelry?

We will repair, free of charge, 30 days of purchase due to defect. If the damage is due to customer negligence, the customer will be asked to cover the costs of repair.

After 30 days, each repair is handled case by case. To start your repair email info@mishahi.com, include your order number, item name, a description of the repair and picture. 

Once we have received your email, please allow 2-3 business days for a personalized response and return instructions. 

Can I get a discount for my wedding party?

Yes, and congratulations! 6 of the same style, receive 10% off.
8, receive 15% off. 10, receive 20% off. Email info@mishahi.com with your order and we will send you an invoice with the discount.

When a Sale or Discount Code excludes certain items what does that include?

Coupon codes exclude ALL Fine & Strands which includes all Solid 14kt Gold Jewelry, Pearl Strand Necklaces and Pearl Knotted Bracelets. Coupon codes also exclude Live Show Jewelry, Custom orders and Gift cards.

I forgot to put my coupon code in at checkout, can I still get the discount?

All coupon codes need to be entered at checkout to receive the discount. Codes can not be applied to past orders.

What is Route?

Route, the leader in package protection and tracking solution. By selecting Route+ at checkout, your order will be protected from damage, loss, or theft. In the unfortunate case that your order never comes or is damaged upon arrival, you can easily file a claim* with route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.  

How do I file a claim?

Please visit Route’s Website and provide the email associated with your order and your Route order ID.   

https://claims.route.com 

*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where status is “not delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.