FAQs

Misha Hawaii only offers exchanges or store credit. If you purchased a sale item, used a coupon code or have a custom order it is all sales final. You are responsible for the cost of return shipping back to Misha Hawaii. Non-custom, unworn, undamaged pieces can be exchanged within 14 days of receipt (based on USPS timestamp date received).  Exchanges may be subject to a $40 restocking fee.

Pearl Bangles - Each bangle is custom made, therefore can not be returned or exchanged.

We can exchange your ring for a different size for a $40 restocking fee and you are responsible for any shipping costs back to us. We advise keeping any of the stacking rings to gift and reorder the right size, as the fees to exchange sometimes equal the cost of the ring. Please email info@mishahi.com to arrange your exchange before you ship it back.

Certain styles can be adjusted for a fee. Please email info@mishahi.com with a photo of your necklace and request to see if it's possible to adjust.

Unfortunately, we cannot remake the mate to your earring. If you send us your earring to recycle, you will receive a 25% discount on a replacement pair only if that style is in stock. This excludes fine jewelry and does not apply to discontinued styles. Email info@mishahi.com to send back your earring.

If your item arrives damaged please let us know ASAP and we are happy to assist. Email a photo to info@mishahi.com and we will respond with instructions. Item must be sent back to us within 14 days of delivery for repair or exchange.

We use genuine pearls that are carefully hand-selected for their beauty, luster, and unique character. Because pearls are natural treasures from the ocean, slight variations in shape, size, and color are part of what makes each piece one of a kind. A small amount of our styles use enhanced or synthetic pearls which are specified in the product listings.

We work with a variety of beautiful pearls from around the world including Tahitian pearls, freshwater pearls, Edison pearls, Akoya pearls, South Sea pearls, and keshi pearls.

When you order a bangle. Please measure your size following the instructions here. We want your bangle to fit your perfectly!

Yes. We would love to make your dream piece. Fill out our custom order form here.

Every pearl is naturally unique. Variations in shape, color, texture, and luster are normal and part of the beauty of natural pearl jewelry.

To preserve the beauty of your jewelry, we recommend removing pieces before swimming, showering, exercising, or applying lotions and perfumes. Store your jewelry in a soft pouch or dry place when not being worn.

Yes, pearls are timeless everyday treasures. With proper care, your jewelry can be worn and loved for many years.

Yes and congratulations! If you buy 4-5 pieces of the same style, save 10% with code: WEDDING10. Buy 6 or more pieces of the same style, save 15% with code: WEDDING15. Shop the collection here: Bridemaid's Jewelry Collection

Yes! You can visit out Honolulu showroom for a private shopping experience. Try on, touch and see all our jewels in person. Make an appointment here.

All Misha Hawai‘i orders are thoughtfully packaged and ready for gifting in our siginature box. If you would like to add gift wrap and a card you can add it here.

Yes. You may leave a gift note at checkout and we’ll include it with your order.

We’d love to hear from you. Please contact us at info@mishahi.com or through our contact form and our team will get back to you as soon as possible.